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"Well organised for our arrival even though the park was closed. The cabin was spotless and they had left the ac on"

"I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better. The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like. The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality. Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐"

"Clean room, helpful staff & peaceful atmosphere "

"Staff have been really lovely. Our car broke down and they have been very accommodating while we have tried to sort everything out "

"Staff were amazing! Rooms have been beautifully refurbished. Very comfortable. "

"Comfortable cabin, clean and more "

"Very friendly staff "

"The roo was good ans staff is nice .. close to everything. The place always stay in townsville."

"Great staff. Very helpful. Clean and tody"